Crystal Capture
Return Policy
We want you to LOVE your crystal and we’ll do what it takes to make sure you are satisfied. If for any reason you are not happy with the outcome, please let us know the reason so we can make every attempt to make it right. We want to be fair to all our customers while providing the best quality product we can.
Here is our policy:
If there is a manufacturer defect on arrival i.e. damaged crystal or objective flaw:
Send us the photo of the defect within 48 hours of receiving your crystal. We will confirm the issue and remake your crystal. You will be required to ship the original crystal back to us to get a replacement. There is no exceptions, we must receive the original crystal back before shipping your replacement.
Our goal is to always settle all customer service situations with a 5-star outcome and rating by the shopper. -Shop with confidence when you purchase from us knowing your satisfaction is important to us because we want to tell others about our product.
Our goal is to always settle all customer service situations with a 5-star outcome and rating by the shopper. -Shop with confidence when you purchase from us knowing your satisfaction is important to us because we want to tell others about our product.
Please take note of, and respect the following cancellation / photo change policy:
If you want to cancel your order and your cancellation request comes within the first 10 minutes of placing your order, you will get a full 100% refund. If you cancel after 10 minutes, it means our artist has been assigned the project and as such you will receive a refund less $25. If the crystal has been produced but hasn’t shipped out yet and you cancel, you will receive a 50% refund. If you want to change your photo, the cost to re-assign your project with a new image is $25 provided your crystal has not been laser etched yet. Due to the custom nature of our product, once your item has been shipped it is not refundable.
Being a custom product please understand we incur costs as soon as we start working on your project and therefore are firm on the above cancellation / photo change / refund policy.